ZERTIQAT LLP
Refund & cancellation policy
Please review the package contents and access conditions before paying for a digital product.
Last updated: 29 October 2026
No routine refunds or cancellations
Zertiqat sells digital question papers, practice packages, courses and study materials. Purchases are final: we do not offer change-of-mind cancellations or refunds after a successful purchase. This includes unused papers or attempts, choosing the wrong package, deciding not to continue, or dissatisfaction with a practice score. Statutory exceptions set out below still apply.
A package contains only the number of papers or attempts stated in its listing, which may be 1, 3 or 5. Please check the description, price and any validity period before checkout.
Technical issues and replacement papers
If a platform issue prevents you from accessing, completing or submitting a purchased paper, contact support promptly with your order reference and details of the problem. Our normal remedy is to fix the issue, restore access or reissue the affected paper or attempt at no additional charge. The remedy will depend on the issue and your package.
We prioritise interrupted paid attempts and will provide an update after investigating. We cannot promise a fixed repair time for every technical issue. A replacement or fix does not remove any refund right you have under applicable law.
Payment errors, non-delivery and statutory rights
Contact us if you believe you were charged twice for the same order, paid without receiving access, or received a product materially different from its description. We will reconcile the payment and investigate. Confirmed duplicate or excess charges will be returned; they are not treated as a second purchase.
Nothing in this policy excludes refunds or other remedies required by applicable law, including for deficient or misdescribed services or non-delivery. If we cancel a paid product without delivering it, we will refund the undelivered purchase. We will not require you to accept replacement papers where the law entitles you to a refund.
How an eligible refund is processed
Send your order reference, registered email address and reason to support. We will confirm the outcome by email. Approved refunds are initiated within 7 working days to the original payment method; the bank or payment provider controls when the credit appears. If it has not arrived, contact us for the refund reference and status.
A failed or pending payment may be reversed by your bank or payment provider without becoming a completed order. We can help trace its status. Test-mode transactions do not debit real money and have no monetary refund.