Contact & support

Customer support

Help us find your order

Email us from your registered email address with the product name, order or payment reference, and a description of the issue. For a technical problem, include the time it occurred and a screenshot if possible. Do not send passwords, sign-in codes, card security codes or UPI PINs.

We will investigate access and submission problems and arrange a fix, restored access or replacement paper where appropriate. Avoid paying again while a payment is pending; contact us to check its status first.

Complaints and escalation

For a formal complaint, email support@zertiqat.com with “Complaint” in the subject and your order reference. We acknowledge complaints within 48 hours and work to resolve them within one month of receipt, keeping you informed if more information is needed.

If an earlier response has not resolved your issue, reply to the same email with “Escalation” in the subject to request a review by the management of ZERTIQAT LLP. This process does not restrict your statutory rights or access to consumer remedies.